Choosing a new line of sofas in your showroom is definitely a choice that could increase your total number of sales. New design, new reasons to contact old customers, to make new social media content are all reasons that attract customers in showrooms.

And more customers mean more sales… at least in theory, because reality is often a little bit different from theory.

Obviously we are not telling you anything new, but it is precisely when we are dealing with simple and seemingly trivial concepts that we must be very careful.

When the concept is “simple”, you tend to underestimate and not to give it the proper weight and because the tendency of think alike can prevent us from seeing very important things.

In the world of furnishing we often tend to underestimate how important it is to be able to keep one’s word to its customers, especially on compliance with delivery dates.

If you’ve been in this sector for some time, you know exactly what we are talking about. How many complaints have you had to manage on a daily basis?

An endless number and 90% of them deriving from the same identical problem: the customer is told “I deliver you in data X” and systematically deliver you in data Y and, if all goes well, you may be delayed for another week.

Now, we know that very often there are problems that, even with maximum effort, cannot be solved, but very often these problems can all be solved without inefficiencies in customer service

How?

Simply rely on those companies able to comply with your keep one’s word and ensure you fast delivery!

So, we work every day to be exactly the company that doesn’t make you a bad impression, delivery on time and is able to process your order within 4 weeks, even if it is a required configuration!

It looks incredible, but it’s really just a matter of internal organization.

It being understood that the artisanal quality of our sofas can appreciate in every detail and photo on this website, we believe that our task is not only to ensure a customizable top quality product, but above all to keep one’s word.